Have you ever wondered what goes on behind the scenes when you purchase something from a creative or independent business? Well, wonder no more, grab a cuppa, come on into my studio & I'll tell you all about it.
So, you're shopping, it could be a gift for someone or a payday treat for yourself, you come across something you love online, you pop it in your basket, pay for it at checkout & Ta Dah! It either drops through your letter box or a postie or courier will knock on your door (hopefully) if it won't fit through your letterbox, it arrives, you open it, you love it and all is good.
Now, this is what happens in between you clicking the "pay now" button and saying Thank You to your postie.
Our phone will go ping, ding or kerching alerting us to your purchase (seriously, Etsy makes a kerching noise on your phone when someone buys something from you shop, it's awesome!).
We smile or grin & do a little happy dance (we even happy dance in our dreams if you place an order with us whilst we're sleeping**) as every single order means so much to us.
If your item is handmade to order the shop owner will make it for you first, then when it's ready or if it's a ready to post item we will wrap them up with love & care. This is actually my favourite part of the whole process, I absolutely love to receive packages that someone has taken the time to wrap up nicely like a gift and you also get a glimpse of the actual, real person behind the business. So I've always taken the time to wrap each order & write a little note to my customers so that they know that their custom is important to me and that it is greatly appreciated. Hopefully they get the same warm, fuzzy feeling I get when receiving and unwrapping a carefully wrapped package.
We then pack up your parcel securely and hand it over to our postal service or courier of choice and trust that they will deliver it to you safely. I promise you, hand on heart, that if your parcel does go astray we are just as annoyed & miffed about that as you are. It really knocks the sprinkles off my sundae when, on rare occasions, a parcel doesn't make it or is damaged in transit, but we'll always do everything we can to rectify the situation and ensure you're a happy customer.
I hope you've enjoyed this glimpse behind the scenes of a small, creative business. I would love to hear your thoughts in the comments below.
** true story!