FAQs

  1. When will my order be posted? Your order will be posted out within 1-2 working days, in the event of any delay in sending out your order you will be contacted by email.
  2. How much is delivery? Within the UK, I offer standard postage at £2.95 for orders under £20 and free postage for orders over £20 (excluding postage costs) these parcels will be sent First Class with Royal Mail.
  3. International Customers:  All international orders will be sent by a trackable method of postage. If you require a courier delivery please contact us via the contact page in order to obtain a quote.

General Terms and Conditions:

Lost/Missing Parcels: If you have not received your order within 21 days of receiving an email disptach notification, please ensure you have checked with your local parcel delivery office to see if it's there, also if you if you have safe places that parcels can be left such as neighbours houses please kindly check with them too. If your parcel comes back to me within this 21 day period I will contact you to arrange re-delivery. If your parcel hasn't arrived after the 21 day period from the day of dispatch please contact us to arrange a replacement. If a replacement is unavailable a similar item may be substituted (by mutual agreement) or a refund given.

 

Returns/Refunds: In the event that you are not satisfied with your order, please contact us in the first instance. Unused items must be returned in their original state and packaging, at your own cost, within 14 days of receipt. Once the items are received in their original condition a refund of the cost of the item can be arranged. As I am unable to refund on returns that have not been received by ourselves I would recommend using a signed for trackable method of postage, I would be then be able to refund you the cost of the item after seeing the proof of postage.

Used items cannot be returned under any circumstances.

In the unlikely event that the item you have ordered is damaged or faulty, please contact us via the Contact Us page and where possible take a photograph of the  damage. Please return the item to us by tracked and signed for postage, upon receipt of the item either a replacement or refund will be issued, in this instance the cost of the return postage will be refunded to you. 

 

 Privacy Policy: 

At Crafty Alchemy I take your privacy very seriously, I will never rent, trade or sell your information to another company or third party for business or marketing purposes because firstly it’s wrong and secondly, I don’t like receiving unsolicited emails and phone calls either.

Here you will find all of the information on when and why I collect your personal information, how I use it and how I keep it safe & secure.

This website uses cookies (sadly not the yummy edible kind) to collect information about browsing and purchasing habits of those who access this website, for example, pages viewed, products purchased and your customer journey throughout the website

The Crafty Alchemy Website also uses Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, this is so that I can find out lots of useful information like how many people are visiting certain areas of my website. This information is only processed in a way which does not identify anyone. I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

As part of the registration process for my e-newsletter, I collect personal information. I use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if I need to obtain or provide additional information; to check my records are right and to check every now and then that you’re happy and satisfied. 

I use a third-party provider, MailChimp, to deliver my newsletter. I gather statistics around email opening and clicks using industry standard technologies to help me monitor and improve the e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of my emails.

When you purchase from me your data is stored by our website hosting company Create.net you can check out their privacy policy here.

You are entitled to view, amend, or delete the personal information that I hold. Email your request to Claire at [email protected]

Our privacy policy will be reviewed at regular intervals.

Date: 25th April 2018